Data Deletion

Option 1 — Disconnect a social account yourself

Sign in, go to Accounts, and disconnect the account you no longer want linked. This happens immediately and permanently: the connection is deleted, and the access and refresh tokens stored for it are deleted with it. Vantrik can no longer read or publish to that account.

This does not touch anything you already published on the network itself — posts that went out live on that network and must be deleted there.

Option 2 — Remove Vantrik from the network's own settings

You can also revoke Vantrik's access from the network's side — for example, in Facebook's or Instagram's Apps and Websites settings. When Meta notifies us that you removed the app, our callback endpoint records the deletion request and returns a confirmation code you can use to follow it up.

Revoking access from the network's side stops any further publishing at once. To also erase what Vantrik holds about you, use option 3.

Option 3 — Delete your account and all your data

Vantrik does not yet have a self-service account deletion button, so we handle full deletion by request — and we treat it as a formal request under LGPD article 18 and GDPR article 17.

Write to privacy@vantrik.net from the email address on your account, with "Data deletion" in the subject. We will confirm receipt, verify that the request comes from you, and complete the deletion within 30 days.

What gets deleted

A full deletion removes:

• Your profile — email address and display name — and your sign-in credentials.
• Your workspaces and their memberships.
• Every connected social account and every access and refresh token stored for it.
• Every post you created: captions, schedules, destinations and publishing results.
• Every image and video you uploaded, removed from the private storage bucket itself.
• Your affiliate links, referrals and commission records, where you had any.

What we have to keep

Invoices and payment records are kept for up to five years, because Brazilian tax and accounting law requires it. They are retained for that purpose alone and are not used for anything else.

Security logs may retain a record that a deletion took place, without the personal data that was deleted.

How long it takes

Disconnecting an account in the app is immediate. A full account deletion request is completed within 30 days of us verifying it, and usually much sooner. We email you when it is done.

For platform operators: the endpoint below receives signed data-deletion callbacks. It verifies the request signature before recording anything, and replies with the status URL and confirmation code the platform expects.